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Internship KLM Sales & Services Support in Amstelveen

17 februari 2017
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Stage gegevens

Locatie(s): » Amstelveen
Soort werk: » Callcenter / Customer service
» Commercieel / Verkoop
» Management / Leidinggevende / Ondernemer
Branche: » Logistieke dienstverlening
Type stage:
»  Meeloopstage
»  Afstudeerstage
Stagevergoeding: » In overleg
Land: » Nederland

Omschrijving stage


Are you looking for a challenging internship in a dynamic company? Do you like to develop and implement commercial strategies and actions? Do you like to make others perform better? Then this might be your ticket into the world of KLM!

Your workarea

The Direct Sales & Services Division of KLM and Air France has been established to create memorable and effortless customer experience by creating contact moments that create value, on a global scale, in the most efficient way.

We are continuously working to make customers choose KLM and Air France, again and again! Contact centers are developing rapidly; the importance of great customer service is crystal clear. In our division we have specialists who are constantly improving practices to excel in effortless and memorable customer service.

Activities in our contact centers include many lines of business, such as Reservations, Loyalty, Customer Care, etc. We work in 30 languages, in 30 contact centers locations worldwide.

We are (literally) the voice of KLM and Air France.

Your challenge

During your internship, you are working alongside of the Manager Knowledge Management & Training. Amongst others, please find below a few of your activities:

- Set up and prepare meetings with local and international stakeholders;

- Work with suppliers and manage their performance;

- Support manager in any day-to-day activity;

- Find creative solutions for ad-hoc problems in the support of the international  contact centers.

Together with your manager, you will be able to partly shape the content of your activities yourself!

What do we offer?

An excellent learning experience in a dynamic organization in which you will play an important role. You will have the opportunity to develop considerably on both a personal and professional level.

One of the advantages of a KLM internship is the association by and for interns called ‘KLM Taxibaan’. This ‘student association’ helps you build your network and arranges various excursions within the KLM organization.

You will also receive an internship allowance.

Are you ready for take-off?

Does this sound like the perfect opportunity for you and are you ready for a flying start? If so, click on ‘Apply’ and send us a motivation letter explaining why we should invite you for an interview.

We want to know not only what your motivation is for this internship, but also why you want to work for KLM, what you expect from this internship and what you would like to learn.
The final deadline for applications is Tuesday 28 February 2017. We will let you know within one week of this deadline whether or not you will be invited for an interview.


Who are we looking for?

We are looking for a hbo or wo student in their 3rd or 4th year, who has affinity with Management, Marketing and Sales. 

Next to this, we are looking for the following characteristics and skills in fulfilling this internship:

- Hands-on mentality

- Autonomy, ability to work and think independently

- Capability to combine intellectual challenges with practical implementation

- Result orientation

And above all:

- A team player

- And a good communicator!

Finally, we are looking for an intern for 5-6 months, full-time, in Amstelveen, starting date as soon as possible. The working language is English, so you possess good communication skills in English, both written and verbal.

Would you like to have more information and/or have questions? Please apply!



dynamic  customer experience  commerical  customer service  loyalty  customer care  knowledge management  training  international  management  marketing  sales  klm  
Minimaal opleidingsniveau: » HBO
Studierichting(en): » Bedrijfskunde | Algemene Economie | Management | Marketing
Stageperiode: » 5 maanden
Startdatum: » As soon as possible
Rijbewijs noodzakelijk: » Nee
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Bedrijfsnaam: KLM
Plaats: Amstelveen - Waar ligt dit?

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