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Trainee Front Office (m/f) in Amsterdam

23 november 2018
Geplaatst:
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Stagegegevens

Locatie(s): Amsterdam
Soort werk: Receptionist(e) / Telefonist(e)
Branche: Toerisme
Type stage:
Traineeship
Stagevergoeding: 500
Land: Nederland

Omschrijving stage

Trainee Front Office (m/f)

Your remit:
As a Front Office Trainee with our company, you assist with the delivery of excellent guest experience and learn how to provide professional, friendly & helpful service at all times. You will be trained to assist in the following tasks:
  • Warmly & professionally welcome all guests with a smile, efficiently dealing with check in/out
  • Demonstrate a high level of customer service at all times
  • Achieve positive outcomes from guest queries in a timely and efficient manner
  • Make, amend & confirm reservations accurately, promptly and in accordance with Motel One brand standards
  • Answer the switchboard telephone & deal effectively with guest queries over the phone
  • Respond to emails received to the required standards
  • Act in accordance with policies and procedures when working with the Front of House/Reservations equipment & property management system

Vereisten

Your profile: You are always working on behalf of our guests & working with other team members. To be a successful trainee, you should have the following profile, behaviours and skills:
  • Student or Graduate of Hospitality and/or Tourism related studies
  • Passionate & enthusiastic with a positive approach
  • Strong communication skills & an excellent command of the English language (verbal and written)
  • Commitment to delivering a high level of customer service
  • Well presented with a professional attitude
  • Ability to work on your own & as part of a team
  • Fully computer literate
You will love it! This promise we do not only give to our guests, but also to our employees. Because being part of a successful concept is fun, if you participate in it actively.


Trefwoorden

reeptioniste  front office  

Stagegegevens

Minimaal opleidingsniveau: Niet gespecificeerd
Studierichting(en): Horeca | Toerisme | Facilitair
Stageperiode: In overleg
Startdatum: 01.01.2018
Rijbewijs noodzakelijk: Nee
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